Performance Management Basics: Course for all FROs

Course Objectives

The UN is seeking to establish a culture of accountability and empowerment built on ongoing and meaningful performance conversations to help the UN to better deliver on its mission. Performance management is an accountability tool that helps us plan, assign, monitor, and evaluate work, but it cannot exist without a facilitative leader, a collaborative team, development-minded individuals, and trust and psychological safety.

Effective performance management is a continuous, holistic approach to engaging everyone in a collaborative and agile process, to improve Staff Members and their performance in line with the organization’s objectives. Your performance matters!

This course helps participants to get familiar with the UN's approach to performance management, which is more flexible and involves continuous feedback and regular conversations between staff, the Reporting Officer and other staff.

At the end of the course, you should be able to:

  • Articulate what performance management is and why it is important.
  • Explain what the performance management cycle entails.
  • Outline the roles and responsibilities in performance management.
  • Articulate what is involved in each phase of the performance cycle: work planning,  ongoing conversations, end-of cycle Review
  • Explain how multi-rater / 360-degree feedback fits into the performance management process.
  • Explain how to proactively manage underperformance and recognize good performance.
  • Know where to find information and resources on Performance Management.

Target audience


Contact INformation

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Inspira Code

LMS-7058 (self-paced online course)

Type of Delivery Format

Computer-based Learning