Margaret Jones has more than 30 years’ experience in the field of human resources, including recruitment and selection, learning and development, and career management. She joined UNESCO in 2014 as Learning Officer and has led initiatives such as career conversations and the introduction of one‑to‑one career support. She has also worked with the United Nations Headquarters in New York, heading the Language & Communications Training Unit to lead multilingualism projects and language teaching. Before joining UNESCO, Margaret worked across the private, public and third sectors.  Margaret has a long‑standing professional interest in how individuals build careers in complex organisations, with a particular focus on personal agency, informed decision‑making, and supporting staff to navigate their development with clarity and confidence.