Mini-workshop: Managing Difficult Conversations

Course Objectives

At the end of the process, you will have:

  • gained a cognitive understanding of the underlying structure of a difficult conversation;
  • gained an appreciation of how three conversations are at play in any difficult conversation;
  • practised engaging more productively in a difficult conversation.

Target audience

All staff

Inspira Code

LMS-1543

Type of Delivery Format

Live Classroom Instruction

Duration

0.5 Days

Language

English

French